Return & Refund Policy

Return & Refund Policy – NFLAlohaShirt.com

At NFLAlohaShirt.com, we care deeply about your satisfaction. If something isn’t right with your order, we’re here to help with a return and refund process designed to be clear, fair, and hassle-free.

🚪 30-Day Return Guarantee

You may return your order within 30 days of purchase for a refund or replacement, under the following conditions:

Eligibility Criteria

  • Items must be unworn, unwashed, unused, and in original condition.
  • Items must include original packaging.
  • A valid proof of purchase (receipt or order number) is required.

❌ Defective or Damaged Items

If your item arrives damaged or has a manufacturing defect:

  • Please contact us within 3 days of delivery.
  • Submit clear photographs showing the issue.
  • We will offer a full refund or replacement at no cost.

♻️ Return Process

  1. Contact our customer service at support@nflalohashirt.com to initiate a return.
  2. For defective items, a prepaid return label will be provided.
  3. For customer remorse (e.g., wrong size, change of mind), return labels may also be provided upon request.
  4. All returns are free of charge if eligibility criteria are met.

💳 Refund Details

  • Refunds are issued to the original payment method.
  • Processing time: within 9 business days after receiving and verifying the return.
  • Shipping costs, discounts, or coupon values are not refundable.

Rejected Returns

Returns will be rejected and no refund will be issued if:

  • Items are used, washed, or damaged.
  • Items are not in resellable condition.

❎ Exceptions & Limitations

  • Made-to-order items are non-returnable unless defective.
  • We do not accept returns on laundered products.
  • Clearance or final sale items are non-refundable, unless damaged.
  • Incorrect shipping addresses cannot be updated after shipment and are not eligible for refund.
  • Late deliveries due to external factors (e.g., weather, customs) are not valid reasons for refund.

❓ Missing or Late Refunds

If you haven’t received a refund:

  1. Check your bank or credit card account.
  2. Contact your bank/credit provider (posting times may vary).
  3. If unresolved, email us at support@nflalohashirt.com.

🎁 Gifts & Exchanges

  • If marked as a gift, returns will be issued as store credit to the gift recipient.
  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

✉️ Shipping Policy Notes

  • Please verify your shipping address before completing checkout. Returned packages due to incorrect addresses will require reshipping at your expense.
  • Shipping fees are non-refundable.
  • Replacement deliveries may take additional time depending on your location.

We’re here to make sure your experience is as smooth as possible. If you have any questions, don’t hesitate to reach out!